How can I get technical support for Controlia?Our technical support team is available 24/7 via email at [email protected] or by phone at 1-304-623-7033. You can also submit a detailed support ticket through our dedicated contact page.
What are the support hours for emergency infrastructure issues?For critical infrastructure alerts and operational emergencies, our support line is monitored 24 hours a day, 7 days a week. We guarantee an initial response within 15 minutes for priority cases.
Where can I find documentation and user guides?Comprehensive technical documentation, API references, and operational workflow guides are available in our knowledge base. Access is provided to all licensed clients via the platform dashboard.
How do I report a bug or suggest a platform improvement?Please report any software anomalies or feature requests directly through the 'Feedback' portal in your Controlia console. This ensures your report is logged and routed to the correct engineering team.
Who should I contact for account and billing inquiries?For questions regarding licensing, invoices, or contract renewals, please contact our accounts team at [email protected] or call our main office line during business hours (9 AM - 5 PM EST).
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